Orders typically take 1–3 business days to process before shipping.
Standard delivery: 7–12 business days (after processing)
Expedited delivery: 5–8 business days (after processing)

Please note that weekends and holidays are not included, and customs inspections may occasionally cause delays.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime here: Tracking Portal.

Shipping carriers sometimes take a few days to update tracking information. If you don’t see movement after several business days, contact our support team for assistance.

Sometimes carriers mark packages as delivered prematurely. Please wait 24 hours, check with neighbors, or your local post office. If you still haven’t received it, contact us at info@milanominimal.com

If your order hasn’t shipped yet, we can usually update your address. Once it’s been shipped, changes aren’t guaranteed, though we’ll do our best to assist. 

Yes, we ship worldwide. All customs duties and taxes are covered by Lucky Fours, so you won’t have to pay extra fees upon delivery.

Yes, if your order hasn’t shipped yet. Contact customer support to arrange the upgrade.

Yes, shipping protection is available at checkout for added peace of mind.

We accept returns within 30 days of delivery. To start a return, please contact us at info@milanominimal.com with your order number.

Yes, the cost of return shipping will be deducted from your refund. The amount varies depending on your location.

Refunds are issued back to your original payment method within 3–5 business days after we receive and confirm your return.

Yes, exchanges are available for different models or colors. Please contact customer support to arrange an exchange.

Yes, all watches are covered by a 12-month warranty against manufacturing defects

● Covered: Movement issues, clasp malfunctions, manufacturing defects.
● Not covered: Normal wear and tear, accidental damage, or water damage beyond the watch’s resistance rating.

Please contact us at info@milanominimal.com with a photo or short video of the issue. Our team will review your claim and let you know the next steps. In some cases, we may recommend visiting a watch specialist for repair under warranty.

Please contact customer support immediately with photos or details. We’ll resolve the issue promptly by sending the correct or missing item, or arranging a replacement.

Yes, you can exchange an item purchased through a promotion. Standard exchange fees andshipping charges may apply.

If you believe you were charged incorrectly, contact us at info@milanominimal.com and we’ll review and correct the issue.

We accept credit/debit cards, PayPal, Apple Pay

All prices are listed in USD. If your local currency is different, your bank or payment provider will handle the conversion automatically.

No, you can check out as a guest.

Contact us at info@milanominimal.com and provide your name, email, or shipping address. Our team will locate your order and resend the confirmation.

Yes, our watches make perfect gifts. You can ship directly to the recipient by entering their address at checkout.

Yes, you can upgrade to our Premium Milano Minimal Box, which is designed for gifting and makes the unboxing experience even more special.

● Store your watch in a dry place when not in use.

● Avoid exposing it to extreme temperatures or strong magnetic fields.

● Clean your watch regularly with a soft cloth.

● If adjustments are needed, use a band link remover tool or visit a jeweler.

If you need additional care tips, our support team is happy to help.